<!DOCTYPE html>
<%@ page language="java" import="com.compuvest.web.*" pageEncoding="UTF-8" %>

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>

<jsp:useBean id="sb" class="SQLBean" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<head>
<title><%= application.getInitParameter("CompanyName") %></title>
<%@include file="../incl/scripts.txt" %>
</head>
<body>

<div id='cvbody'>

 <head:show />

 <div id='cvcont'>
  <table id='cvmain'>
  <colgroup><col width='200px'/><col width='*'/><col width='80px'/></colgroup>
  <tbody>
   <tr>
    <td id='cvleft' valign="top">

<%@include file="./incl/InfoMenu.jsp" %>

    </td>
    <td id='cvcenter' align="center" valign="top">

<div class='bighead'>Policy & Agreement / Terms & Conditions</div><br/>

<br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> General Policy</a>
 <div id='tgbody'>
<dl>
 <dd></dd>
<%@include file="./incl/GeneralPolicy.jsp" %>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Privacy Policy</a>
 <div id='tgbody'>
<dl>
<dd>CompuVest.com has created this privacy statement in order to demonstrate our company's commitment to privacy
of customer's information. The following discloses our information gathering and dissemination practices for all
CompuVest.com URL' s. We use your IP address to help to diagnose problems with our server and to administer our
Web site. IP addresses are logged to track a user's session. This gives CompuVest.com information on which areas
of our site are being visited. We do not link IP addresses to anything personally identifiable. This means that
while a user's session is tracked, the user will remain anonymous. Our site has an order form available. We collect
visitor's contact information (billing, shipping and email addresses), as well as financial information (bank account
or credit card numbers) with the purpose of processing and shipping orders as well as promoting company's specials
to our customers. We sometimes send promotional emails to our customers. These are sent to both existing customers
and prospects. "Prospects" are individuals whose information has been submitted to us by a third party with each
individual's prior authorization. Customers may opt-out of receiving future emails, faxes or promotional mails at any time.
</dd>
<dt style="color:#bb0000;text-align:center;">
CompuVest Corp. is Not Selling or Sharing Customer's Information to a Third Party in any form!
</dt>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Shipping Policy</a>
 <div id='tgbody'>

<%@include file="./incl/ShippingPolicy.jsp" %>
<br/>

<dl>
<dt>Shipping times</dt>
<dd>We ship our products from our warehouses in the United States, using <b>UPS</b> as our main delivery carrier.
<b>USPS</b> is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day.
<font color='#bb0000'>However we do not offer the Same Day Delivery</font>.
Here are the shipping services offered:
<ol type='A'>
 <li><b>Next day</b> - cut off time 2 P.M. Pacific Time:</li>
 <ol>
  <li>Next Day Air (Guaranteed by 10:30 am)</li>
  <li>Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.</li>
  <li>Next Day Air Saver (Guaranteed by the end of the day)</li>
  <li>Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)</li>
 </ol>
 <li><b>Second day air</b> - cut off time 2 P.M. Pacific Time</li>
 <ol>
  <li/>Second Day Air (Guaranteed by the end of the second business day)
  <li/>Second Day Air A.M. (Guaranteed by noon of the second business day)
 </ol>
 <li><b>3-day select </b>(Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time</li>
 <li><b>Ground</b> - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed
  within a certain time frame.</li>
</ol>
</dd>
<dt>If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service
 for special arrangments.</dt>
 <dd>The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside
  of the continental USA.</dd>
 <dd> We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in
  "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery
  based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you
  if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special
  arrangements.</dd>

<dt>Shipping delays</dt>
<dd>
<ol type='1'>
 <li><b> If tracking information is available</b> on the
 <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a> page,
 please visit the carrier's web site to determine the location of your package. Once the carrier has picked it up, the
 travel time is out of our control. If the package has been delayed in transit due to unexpected conditions, a customer
 needs to call the carrier for details (not the vendor, CompuVest). If you suspect the package was lost or delivered to
 the wrong address, please email our
 <a href="mailto:OrderProblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d ">Customer Service</a>
 to get the fastest response.</li>
 <li><b>If tracking information is not available </b>on the
  <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a> page, check:
  <ol type='a'>
   <li>If you allowed at least one business day for CompuVest to process your order</li>
   <li>If you allowed another business day for the tracking information to be uploaded on CompuVest web site</li>
   <li>If your order was delayed due to billing address not matching with the credit card information (our customer
    service contacts customers within one business day in those cases)</li>
   <li>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
    address to your credit card company</li>
   <li>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)</li>
   <li>If you did not meet order processing and shipping
    <a href="<%= application.getInitParameter("info") %>Shipping.jsp">Cut-Off</a>
    time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)</li>
   <li/>If you placed an order during a busy holiday season where in general one day delay is expected
   <li/>If items are in CompuVest stock
  </ol>
 </li>
 </ol>
  If you still need help please email our
  <a href="mailto:OrderStatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a ">Customer Service</a>
  to get the fastest response.
 </dd>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Order Acceptance policy</a>
 <div id='tgbody'>
<%@include file="./incl/AcceptancePolicy.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Return Policy</a>
 <div id='tgbody'>
<%@include file="./incl/ReturnPolicy.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Discrepancy & Shipping damage</a>
 <div id='tgbody'>
<ol>
 <li/>Compuvest is not responsible for providing a specific delivery service to receiver's area if it cannot be provided by a designated carrier.
 <li/>We agree to file any damage claim immediately with its designated shipping carrier.
 <li/>Any incorrect or missing item in the shipment received by Purchaser must be reported to our customer service
 within 7 (seven) business days from the date of receiving the products.
 <li/>After carrier processes the claim and we receive documentation confirming that the claim is not denied, we can proceed with the
 refund or sending a replacement (carrier may request a damage evaluation of the original package in order to proceed with the claim).
 Purchaser can check the status of the claim by calling either to the carrier and providing the tracking number (can be obtained from our
 web-site) or to CompuVest customer service.
</ol>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Pricing policy</a>
 <div id='tgbody'>
 <ol>
  <li/>Prices are good within two days from the time of the order.
  <li/>Price are subject to change without notice.
 </ol>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Price Changes, Errors, and Omissions</a>
 <div id='tgbody'>
 In the event that an incorrect price is listed due to typographical,
 informational, technical or other error, CompuVest shall have the right, at our sole discretion, to either honor the
 displayed price or refuse/cancel any orders placed for that product with incorrectly listed price. CompuVest reserves
 the right to honor or refuse prices within two days from the time of purchase. CompuVest reserves the right to make
 adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements.
 CompuVest always strives to make sure that the information presented online is accurate.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Warranty periods</a>
 <div id='tgbody'>
<%@include file="./incl/Warranty.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Advanced Replacement / CROSS-SHIP</a>
 <div id='tgbody'>
<%@include file="./incl/AdvancedReplacement.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Legal Notice</a>
 <div id='tgbody'>
<%@include file="./incl/LegalNotice.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Cannot find an answer on this page ?</a>
 <div id='tgbody'>
<%@include file="./incl/CannotAnswer.jsp" %>
 </div>
</div>

    </td>
    <td id='cvright' valign="top">

    </td>
   </tr>
  </tbody>
  </table>
 </div>

 <div id='cvfoot'></div>
</div>

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window.addEvent('domready', function() { new Slides('a.tglnk'); });
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